Return & Exchange

Return & Exchange:

We guarantee our personalized products to be free of manufacturing errors or
product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or full refund within 24-48 hours when you offered a photo for the  errors or
defected products. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

 

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization
information before submitting your order. Check spelling, photos and production time carefully. You are welcome to email us at customgiftservice@gmail.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.  If you still need to change, there will be 30% fee for that.

NOTE:  We also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

 

 

CANCELLATION POLICY

Once your order has been submitted we are immediately beginning the process of production of your personalized items.

If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item.

To cancel your order, please contact our Customer Care Representatives.

Cancellations will be processed on the day we receive your cancellation request.

Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.

 

During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time.  Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect photopajamas.com or any of our carriers..   Thank you for understanding.

 

The Return & Exchange and Cancellation Policy works for the customers of all the countries.