Shipping & Charges

DELIVERY & SHIPPING

Delivery Time= Processing Time + Shipping Time

For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

PROCESSING TIME 

Processing time differs from product to product. All items are made-to-order and request 2-5 business days to handcraft. 

SHIPPING TIME

Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page. 

SHIPPING AREA

We provided worldwide shipping.  

Your order will be shipped to the specified address(door to door delivery) according to the shipping method selected during checkout. At this time, we do not ship to APO/FPO addresses or college dorms:
United States:
Standard Shipping(2-5 business days for print + 7-10 business days delivery, POBOX cannot be delivered), 6.99 USD, free on orders over 45 USD
  
Canada:
Standard Shipping(2-5 business days for print +10-15 business days delivery, POBOX cannot be delivered), 6.99 USD, free on orders over 45 USD
 
Vietnam, France, Germany, Italy, Malta, Poland, Spain, Sweden, Australia, Austria:
Standard Shipping(2-5 business days for print +10-15 business days delivery, POBOX cannot be delivered), 6.99 USD, free on orders over 45 USD
 
United Kingdom:
Standard Shipping(2-5 business days for print +6-9 business days delivery, POBOX cannot be delivered), 6.99 USD, free on orders over 45 USD
 
Rest of World:
Standard Shipping(2-5 business days for print +30-50 business days delivery), 8.99 USD, free on orders over 45 USD
Please Note: If you have changed the currency, you should check your local currency for the postage instead of USD. 
About Delay 
Please keep in mind that the estimated delivery is impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.
All Photopajamas products are personalized. Some items have longer production days than others. These details can be found on the product pages. If any delay happened by our reason, we will offer a 10% off coupon for your next purchase(no minimum). Please contact our CS team for this coupon.
 
ADDRESS INFORMATION
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. 
If your shipping address is different from your billing address, please specify this during checkout.
SHIPPING NOTIFICATION
When your order ships, you will receive a Shipping Notification email. 
This email will provide you with a tracking number and the tracking website to track your item as it makes its way to you.
ABOUT TAX
Each customer is responsible for any customs charges that may be applied to international shipments. PhotoPajamas has no control over these charges and is not responsible for any actions taken by customs or delivery services.

PLEASE NOTE: 

  • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
  • We do not offer overnight shipping.

If you need further assistance, please contact us at:

Email: service@photopajamas.com

Address: Room 609, Chuangyan Building, No. 355 Dongman East Road, Zhongxin Eco-city, Tianjin, China, 300000 

Tel: +86 15822771805

Business Hour: 7:00 pm to 4:30 am Monday to Friday (EST)